I value your trust, and I take your privacy seriously. This Notice explains how I protect your personal information, what I may use it for, and the rights you have regarding your data. It applies to all clients I assist with Medicare, ACA Marketplace coverage, and related health insurance services.
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Effective Date: 02/15/2026
Effective Date: 02/15/2026
Solicitude Medical and Life Insurance Agency, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website or communicate with us.
1. Information We Collect
1. Information We Collect
We may collect the following categories of information:
A. Information You Voluntarily Provide
A. Information You Voluntarily Provide
Name
Phone number
Email address
Mailing address
Date of birth
Other contact information
Medicare Beneficiary Identifier (MBI) or Marketplace application ID
Household and income information (ACA only)
Prescription and provider lists (Medicare only)
Documents you choose to share with me
Notes from our conversations that help me assist you accurately
What is necessary to complete the tasks you ask me to perform.
Any information submitted through contact forms or quote requests
B. Automatically Collected Information
B. Automatically Collected Information
IP address
Browser type
Device type
Pages visited
Referring website
Cookies and tracking technologies
2. How We Use Your Information
2. How We Use Your Information
We use your information only at your request and permission to:
Respond to inquiries
Review current coverage
Provide insurance comparisons and quotes
Assist with Medicare, Marketplace, life, and supplemental enrollment or updates
Schedule appointments
Communicate about insurance-related products and services
Comply with legal and regulatory maintenance and auditing requirements
We may contact you by phone, email, or text message if you provide your contact information.
3. Consent to Contact
3. Consent to Contact
By submitting your information through our Website, you consent to be contacted by Solicitude Medical and Life Insurance Agency, LLC and its licensed agents regarding insurance products and services.
This may include contact via:
Phone calls
Text messages
Email
Message and data rates may apply. Consent is not a condition of purchase.
You may opt out at any time by:
Replying STOP to text messages
Clicking unsubscribe in emails
Contacting us directly
4. Sharing of Information
4. Sharing of Information
We follow all federal and state privacy laws, including HIPAA, CMS requirements, and Marketplace privacy standards. We only use your information for the purpose of helping you review, compare, or enroll in health coverage — never for unrelated marketing or sales.
We do not sell your information.
We do not share your information outside what is required to help you with your coverage.
We do not access or request more information than we need to serve you.
We will not use your health information for marketing purposes without your written permission.
We may share your information with:
Medicare or the Social Security Administration
The Health Insurance Marketplace (HealthCare.gov)
Insurance carriers you choose to apply with
Insurance carriers for quoting
Licensed agents working with our agency
Service providers assisting with Website hosting, CRM systems, or communications
Regulatory authorities if required by law
We may also use or disclose your information when required by law, including for audits, investigations, oversight activities, or to comply with federal or state regulations. This may include:
Fraud investigations
CMS audits
Marketplace verification
Law enforcement (rare, but required to state)
All service providers are expected to safeguard your information.
5. Medicare & Government Disclaimer
5. Medicare & Government Disclaimer
We are not affiliated with or endorsed by the U.S. Government, the federal Medicare program, or the federal Marketplace.
6. Data Security
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. We use secure systems and follow strict privacy procedures to protect your data, including:
Secure storage of electronic and paper records
Limited access to information
Required confidentiality for any sub‑agents or assistants
Immediate action if a privacy concern or breach is suspected
If a breach ever occurs that could affect you, we will notify you promptly as required by law.
7. Website Privacy and Cookies
7. Website Privacy and Cookies
We may use cookies or tracking tools for:
Website analytics
Advertising optimization
Performance measurement
You may disable cookies in your browser settings.
8. Third-Party Links
8. Third-Party Links
Our Website may contain links to third-party Websites. We are not responsible for their privacy practices.
9. Your Privacy Rights
9. Your Privacy Rights
We will not deny services or assistance based on your decision to limit how your information is used or shared. You have the right to:
Access the information We maintain about you
Request corrections if something is inaccurate
Limit how We use or share your information
Withdraw permission for me to assist you at any time
Request a copy of this Privacy Notice
Your choices will never affect the premiums or benefits available to you. To exercise these rights, contact us using the information below. If you withdraw your permission, it will not affect any actions already taken based on your previous consent.
To request access to your records, simply email or call us using the contact information below.
10. Children’s Privacy
10. Children’s Privacy
Our services are not directed to individuals under age 18. We do not knowingly collect personal information from children.
11. Special Protections for Sensitive Information
11. Special Protections for Sensitive Information
Certain information receives extra protection under federal law, including:
Substance Use Disorder (SUD) treatment information
Mental health treatment information
M3P (Medicare Modernization and Prescription Drug) data
Any information protected under 42 CFR Part 2
We will not disclose this information without your explicit written permission unless required by law.
12. How Long We Keep Your Information
12. How Long We Keep Your Information
We are required to maintain records for 10 years for compliance and auditing purposes. After that period, records are securely destroyed.
13. Your Acknowledgment
13. Your Acknowledgment
When you work with me, you acknowledge that you have received access to this Privacy Notice and understand how your information may be used to assist you with Medicare or ACA coverage.
14. Updates to This Policy
14. Updates to This Policy
We may update this Privacy Policy periodically. The effective date will be updated accordingly.
15. Contact Information
15. Contact Information
Solicitude Medical and Life Insurance Agency, LLC
June Anguiano
Medicare Office Phone: 708-934-9745
ACA Office Phone: 847-497-0716
Email: privacy@somedli.com
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